SHOPPING GUIDE / TRADELAW User Guide / Description based on the Specified Commercial Transactions Act

How to order

Please follow the instructions on the screen.

1. Add product to shopping cart
2. Proceed to the order screen
3. Enter your customer information and register as a new member (or log in if you are already a member)
4. Enter the shipping address for the product
5. Select a payment method
6. Confirm your order
7. We will send you a confirmation email within 3 business days. If you do not receive an email, please check your spam folder.
   If you do not receive it, please contact us.

postage

Nationwide flat rate: 800 yen (excluding tax)

• Hokkaido and Okinawa: 1,500 yen (excluding tax)
• Each delivery is free for customers who purchase products totaling 10,000 yen (excluding tax) or more.
• Special shipping charges may apply for some products or delivery areas.
  (If the fee changes, our staff will contact you again.)
• If you are handling high-value items (approximately 300,000 yen or more), we will cover the shipping insurance costs.
• If there are multiple delivery addresses, shipping charges will be incurred for each delivery address.

[Shipping company] Sagawa Express Co., Ltd.

• If you choose Yu-Packet, your package will be delivered by Japan Post.
• Please note that you cannot specify the delivery company.

Delivery time specification

• You can choose the delivery time.
• Due to various reasons such as natural disasters, traffic conditions, or the recipient being absent, we may not be able to deliver at the desired time.
• Please note that we cannot accept requests for specific times during the time slot.

Shipping address

• Delivery is limited to within Japan. (However, delivery may not be possible to Okinawa, remote islands, and some areas.)
• You can specify a delivery address other than the orderer.
• If you specify a delivery address, the invoice for the product price and information on the product delivery date will be sent to the customer who placed the order.

Delivery time of the product

In-stock items: 1-3 days after order date (excluding company holidays). Custom clubs and reserved items: We will inform you of the delivery date separately. *Depending on the situation, the delivery date may be longer than the above. In that case, we will inform you separately.

How to return an item

• If the product is defective, incorrect, or damaged during delivery, we will accept returns or exchanges. Please contact us within 14 days of receiving the product.
  Please return the product to the specified location. In this case, shipping costs will be borne by our company.
• If you wish to return a product for your own reasons, please contact us within 14 days of receiving the product and return it to the specified location.
  In this case, the return shipping fee will be borne by the purchaser.
• We do not accept exchanges due to customer's convenience. Please return the product and place a new order.
• We will not be held responsible for any damage or loss during return shipping, so please make sure to return the item in adequate packaging.
• Please keep the shipping receipt you receive when you return the item as it will serve as proof of receipt of the returned item.
• Please note that we cannot accept returns or exchanges for the following products:

1. Products that have been used once.
2. Products that have been scratched or damaged for reasons beyond our control.
3. Special order items such as custom clubs.
4. An individual item within a set.
5. Products that have been repaired or cleaned by the customer.
6. More than 15 days have passed since the product arrived.